Claims/Exchanges for Purchases through LAMPTAN ONLINE SHOP

Steps for Product Claims/Exchanges

• Customers contact the company for claims/exchanges by providing the purchaser's name, order number, symptoms, reasons, and photos for initial assessment. Customers must present proof of purchase, such as a receipt or tax invoice issued by the company.
• The company will conduct an initial inspection of the customer's product, including the defect and the product's warranty conditions.
• For claims/exchanges, customers must return the product to the company in its original condition as received.
• If the product is under warranty, the company will issue a claim receipt and provide information for product shipping if the customer opts for a courier service.
• Customers must return the product to the company themselves, either in person or via a private courier, and are responsible for return shipping costs. The company reserves the right to deny claims for items damaged due to non-standard shipping in all cases.
• Customers are advised to take photos or videos of the product before or during packing to serve as proof of the product's condition.
• Claimed products will be repaired or replaced within approximately 10 business days from the date the company receives the item, excluding delivery time. The company will handle the return shipping to the customer according to company standards.